Dalton State 2014-15 Catalog

Supervision (Mini-Certificate)

This Mini-Certificate in Supervision is designed for the individual who is employed as a manager or supervisor, or who is planning on promotion into the area of management. This program is primarily for those employees who have already mastered technical skills, but desire a background in decision-making, human relations skills, and other techniques used in management.

 Small Business Management Option

SUPV 2207Small Business Management3
SUPV 2210Supervisory Development3
Electives6
Into to Human Resources Mgmt
Managing Financial Performance
Customer Relationship Developm
Total Hours12

 Healthcare Management Option

ALHT 1110Allied Health Terminology3
MOAS 1112Medical Ethics3
SUPV 2205Into to Human Resources Mgmt3
SUPV 2210Supervisory Development3
SUPV 2220Customer Relationship Developm3
Total Hours15

 General Supervision Option

Electives9
Into to Human Resources Mgmt
Small Business Management
Supervisory Development
Customer Relationship Developm
and (selected with your advisor)3-9
Allied Health Terminology
Introduction to Computers
Medical Ethics
Office Accounting Procedures
Business English
Into to Human Resources Mgmt
Small Business Management
Supervisory Development
Managing Financial Performance
Customer Relationship Developm
Total Hours12-18

Courses

SUPV 2205. Into to Human Resources Mgmt. 3-0-3 Units.

An introduction of major topical areas in human resources management. Emphasis is placed on the functional areas that form the major occupational categories in personnel. Basic concepts in employment planning, recruiting, employee and labor relations, compensation and benefits, health and safety, and security are included. (Career Course)

SUPV 2207. Small Business Management. 3-0-3 Units.

An introduction to entrepreneurship and practical applications to the management and operation of small businesses. Included are: start-up issues, legal forms of organization, operational planning, financing the business, budgeting, personnel issues, developing an accounting and control system, long-range planning and strategy formation, developing a business plan, and other appropriate topics. (Career Course)

SUPV 2210. Supervisory Development. 3-0-3 Units.

This course provides supervisory skills training needed by supervisors in a broad array of working environments. Supervision concepts that apply to most every situation will be examined. Particular attention will be spent on unique issues, ideas, and trends that affect supervisors. (Career Course)

SUPV 2212. Managing Financial Performance. 3-0-3 Units.

In this non-accounting course students will learn to read and understand financial statements and to use them as management tools. They will become aware of how management decisions affect income statement and balance sheets, as well as a company's cash flow. They will learn to calculate a simple break even analysis and see how changes in a company's cost structure affect it's profitability. Students will also learn how to access financial information about the industry in which they work. (Career Course)

SUPV 2220. Customer Relationship Developm. 3-0-3 Units.

This course presents a comprehensive approach to creating, maintaining, and expanding customer relationships. By combining theory with best practices and applications of proven customer service techniques, it is designed to help those in marketing and management positions to better understand how to motivate their employees and serve their customers by infusing a customer service attitude into the organization. (Career Course)

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