SupervisionCertificateSupervisors are first-line managers. They typically have control of small organizational units and direct the efforts of non-managerial employees. They are the managers with whom most employees interact. This certificate provides students the necessary knowledge to function as a supervisor in many organizations.
CoursesSUPV 2205. Introduction to Human Resources Management. 3-0-3 Units.
An introduction of major topical areas in human resources management. Emphasis is placed on the functional areas that form the major occupational categories in personnel. Basic concepts in employment planning, recruiting, employee and labor relations, compensation and benefits, health and safety, and security are included. (Career Course) SUPV 2207. Small Business Management. 3-0-3 Units.
An introduction to entrepreneurship and practical applications to the management and operation of small businesses. Included are: start-up issues, legal forms of organization, operational planning, financing the business, budgeting, personnel issues, developing an accounting and control system, long-range planning and strategy formation, developing a business plan, and other appropriate topics. (Career Course) SUPV 2210. Supervisory Development. 3-0-3 Units.
This course provides supervisory skills training needed by supervisors in a broad array of working environments. Supervision concepts that apply to most every situation will be examined. Particular attention will be spent on unique issues, ideas, and trends that affect supervisors. (Career Course) SUPV 2212. Managing Financial Performance. 3-0-3 Units.
In this non-accounting course students will learn to read and understand financial statements and to use them as management tools. They will become aware of how management decisions affect income statement and balance sheets, as well as a company's cash flow. They will learn to calculate a simple break even analysis and see how changes in a company's cost structure affect it's profitability. Students will also learn how to access financial information about the industry in which they work. (Career Course) SUPV 2220. Customer Relationship Development. 3-0-3 Units.
This course presents a comprehensive approach to creating, maintaining, and expanding customer relationships. By combining theory with best practices and applications of proven customer service techniques, it is designed to help those in marketing and management positions to better understand how to motivate their employees and serve their customers by infusing a customer service attitude into the organization. (Career Course),This course presents a comprehensive approach to creating, maintaining, and expanding customer relationships. By combining theory with best practices and applications of proven customer service techniques, it is designed to help those in marketing and management positions to better understand how to motivate their employees and serve their customers by infusing a customer service attitude into the organization. |
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